Shipments and returns
Order Processing Times
Processing time for a standard UK order is 3 working days and up to 7 working days for international orders. Please note international orders do include orders for customers living in the EU. Large orders more than £50, may take longer to process. In most cases, orders will process faster but during peak order period from 1 November - 30 January orders may take longer to process.
Brighter Tomorrow will not ship items during English Bank Holidays because items will not be collected for delivery. This may lead to brief delays in processing your order. Orders already in transit may experience a delay of 1 - 2 days due any backlog caused by the bank holiday.
Ordering a gift, Hanukkah, and Christmas
If you are ordering a gift Brighter Tomorrow asks that you order approximately 2 - 3 weeks in advance, in order to allow processing and shipping. However, if you are ordering for Hanukkah or Christmas Brighter Tomorrow asks you order well in advance of the last day to ship in order to allow enough time to process and enough time to ship.
Depending on location and quantity being shipped, most will ship in a large A3 or A4 enveloped and wrapped securely for shipping. Larger orders will ship in a box and may take longer to prepare. Brighter Tomorrow will ship to the address provided. Any errors in the shipping address that is provided by the customer can result in delays or item not being delivered.
Under 5 kg UK & under 2 Kg International, including EU countries
Under Royal Mail shipping guidelines, the default shipping size for orders being shipped is small parcel. This is due to the size of container. Once an order becomes greater than 2kg the parcel is considered a medium parcel and is charged accordingly.
In order to keep shipping prices low, Brighter Tomorrow will use Royal Mail 48 service for UK orders up to 2 Kg. Royal Mail 48 will not track the order while it is in transit but will show delivery, once Royal Mail attempts to deliver the item. Typical shipping time for an order via Royal Mail 48 is 2 working days but in some cases, it can take longer. Whereas orders that are 3 - 5 kg will ship via Royal Mail 24, which will attempt to deliver the order within 1 working day of being shipped but it can take up 3 working days to receive it.
For international orders, including customers residing in the EU, Brighter Tomorrow's default service is Royal Mail International standard depending location International Standard can take as little as 3 working days, once dispatched, for EU customer but the average time, for EU customers, is approximately 5 working days. In comparison non-EU countries, can take up to 14 days to receive their order and for customers in the US, depending on location and time of year, shipping to the USA takes about 5 - 10 calendar days.
Larger Orders over 5 Kgs UK and over 2 Kg International
Orders that weigh more than 5 Kg and are being shipped within the UK Brighter Tomorrow will either ship via Parcel Force, Royal Mail, or an alternative provider.
International orders, including customers in the EU, shipping orders greater than 2kgs becomes costly.
All international shipments must clear customs, Brighter Tomorrow cannot guarantee shipping times and only provide an estimate.
For international orders, including the EU, Brighter Tomorrow's price only includes the cost of shipping. Some countries and international carriers may charge additional fees (e.g. taxes, customs, shipping, etc), these fees will need to be paid by you.
For an additional charge, Brighter Tomorrow does offer expedited shipping for the UK, EU, and the rest of the world. Carrier, cost, and time will depend on location. If need more information regarding expedited services please contact Brighter Tomorrow.
Re-sending an item
If an item is returned to Brighter Tomorrow because shipping was incorrect or incomplete the item can be resent with the customer paying the cost to reship the item. Likewise, if an item is returned to Brighter Tomorrow because the item was refused or not collected then the customer will pay to have the item resent to them. Finally, any refund due to incomplete, incorrect, or not being collected will be minus the cost of shipping.
Brighter Tomorrow offers a 14 day no questions asked money back guarantee. If you decide within 14 days of receiving your order you do not want it, you can return at your cost for a full refund.