Shipments and returns
Your pack shipment
Packages are generally dispatched within 3 working days after receipt of payment and are shipped via Royal Mail. In order to keep shipping prices low, most Royal Mail services offered by Brighter Tomorrow will not require a signature and will track once delivered. However, for UK customers Brighter Tomorrow does offer Royal Mail Next Day by 1 PM (excluding Saturdays). This is a tracked service that requires a signature and your item will arrive the next working day after it ships.
Shipping fees include handling and packing fees as well as postage costs. However, for international orders the cost of shipping does not include any taxes, customs charges, fees your carrier may charge and does not include any additional fees that may be charged to you by your country or carrier.
Shipping fees vary according to total weight of your shipment, size of the package, and location. We advise you to group your items in one order. If you place multiple orders, Brighter Tomorrow cannot group orders placed separately, and shipping fees will apply to each of them.
Shipping times will vary according to location, service purchased, and the time of year. Peak shipping times, such as late October through the new year may result in longer shipping times. Brighter Tomorrow is aware Mid-December through the first week in January is an extremely busy time of the year and orders placed during will experience shipping delays.
Your items are packed to protect against damage during shipping but damage can occur. If damage does occur during shipping please immediately contact Brighter Tomorrow.
Brighter Tomorrow offers a 14 day no questions asked money back guarantee. If you decide within 14 days of receiving your order you do not want it, you can return at your cost for a full refund.